Deliveroo Dubai UAE – All you need to know about

When Deliveroo’s founder and CEO Will Shu moved to London in 2013 he discovered a city full of great restaurants, but he was amazed that so few of them delivered food. He made it his personal mission to bring the best local restaurants direct to people’s doors.

Today, Deliveroo operates a hyperlocal three-sided marketplace, connecting local consumers, restaurants and grocers, and riders to fulfill a mission critical, emotional purchase in under 30 minutes.

By offering fast and reliable delivery which consumers can track online, Deliveroo has grown rapidly. Deliveroo now operates in 10 markets worldwide, working with thousands of restaurants and grocers, thousands of riders, and serving millions of consumers.

Consumers in Deliveroo Dubai

Food delivery is a hyperlocal business. Deliveroo Dubai thinks about their offer to consumers on a neighbourhood-by-neighbourhood level.

They have spent years working to understand what consumers want and establishing a proposition that can be adapted to appeal to every neighbourhood and consumer – from students, to professionals or families, and from city centres to suburbs, commuter belts and small towns. Everyone eats and Deliveroo has an offer that reflects what people across every neighbourhood want.

Their proposition to consumers aims to always provide the best availability, selection, experience and value, whilst also building an emotional connection with their brand.

Restaurants and grocers

Since 2013, they have grown to now work with 160,000 restaurant and grocery partners. Deliveroo started as a restaurant food-delivery service, working with national dining chains as well as local, independent favourites.

Their service unlocked delivery for over 90% of the partners on our platform – businesses that never previously offered delivery. Their model has dramatically expanded the number of restaurants that can offer delivery and as a result it has opened up new food options for consumers around the world.

In 2018, given their ambition to build the definitive online food company, they started adding grocery partners to their platform with an on-demand grocery service built on the same technology that drives their core logistics-enabled restaurants marketplace.

Today, they work with some of the largest grocery retailers in the world, including Co-op, Conad, Carrefour, Casino, Marks and Spencer, Picard, Waitrose, and Whole Foods Market.

Rider at Deliveroo

Deliveroo has built their proposition for riders based on the things they tell them they value most.

This understanding of what riders care about most has helped them to develop an offer that prioritises the things they value: flexible work, good earnings and security.

Deliveroo was amongst the first food delivery platforms to provide free personal accident and third-party liability insurance to all self-employed riders globally. This cover is provided free of charge and protects riders from their very first order with Deliveroo.

Their founder and CEO, Will, was the very first rider and worked doing deliveries full time for the first year of running the business. Along with team members right across Deliveroo, he still completes deliveries regularly today.